1. Types of Data Collected
As a security provider and e-commerce store, they likely collect:
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Contact Information: Name, address, email, and phone number for quotes, bookings, and product deliveries.
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Technical Data: IP addresses and cookies (via their WordPress-based site) to improve user experience and track website analytics.
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Security System Data: If they install smart systems (CCTV, Alarms, App-controlled locks), they may have temporary access to system configurations, device names, and network settings during the setup phase.
2. Use of Information
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Service Delivery: To install and configure security hardware (CCTV, Digital Locks, Alarms).
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Warranty & Support: They offer a 2-year equipment warranty; your details are kept to verify purchase history and provide ongoing maintenance.
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Compliance: As a WA Police Registered Security Installer (License: 80262), they are required to maintain certain records regarding installations and personnel to comply with Western Australian security regulations.
3. Data Sharing
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Third-Party Brands: They partner with brands like Hikvision and Dahua. While your data is generally not sold, using their mobile apps (e.g., Hik-Connect) means your data is subject to the privacy policies of those specific hardware manufacturers.
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Payment Processors: Financial details for online purchases are typically handled by secure third-party gateways (like Stripe or PayPal) and are not stored directly on their server.
4. Your Rights under Australian Law
Since they operate in Western Australia, you have the right to:
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Access: Request a copy of the personal information they hold about you.
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Correction: Request that any inaccurate information be updated.
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Anonymity: You can browse their site and make general inquiries anonymously, though full service requires identification for legal and installation purposes.
Missing Policy?
If you require a formal document for legal or insurance reasons, you should contact them directly, as they are legally obligated to provide details on how they manage your personal information upon request:
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Phone: (08) 6383 7529
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Address: 6 Buckingham Drive, Wangara, WA 6065
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Contact Page: trustedeagle.com.au/contact-us/
