Trusted Eagle Security – Return Policy

At Trusted Eagle Security, we are committed to providing you with high-quality security products and excellent customer service.
Please read our return policy carefully:

1. Return Period

• You can return your purchase within 15 to 20 days from the delivery date.

2. Eligibility for Return

Returns are accepted under the following conditions:
• The product is defective, faulty, or damaged upon arrival.
• The product is not as described or not original.
• The item must be unused, in its original packaging, and with all accessories/manuals included.

3. Non-Eligible Returns

We are unable to accept returns if:
• The product was damaged due to misuse, improper installation, or accidents after delivery.
• The return is requested after 20 days from delivery.
• The product is missing original packaging or accessories.

4. Return Process

• Please contact us at sales@trustedeagle.com.au or call us at (08) 6383 7529 to initiate a return.
  • Provide your order number, a description of the issue, and photos (if applicable).
  • Once approved, we will provide instructions for the return.

5. Refund or Replacement

• Once we receive and inspect the returned item, we will offer either a full refund or a replacement, depending on your preference.

Notes

• Return shipping costs may be covered by Trusted Eagle Security if the product is defective or not as described.
  • For change-of-mind returns (if accepted), return shipping costs are the responsibility of the customer.